Return portal is not accessible
The return portal is disabled and not accessible at this time.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
What items are returnable?
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Items within 30 days from the date of purchase
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Items in unused and resellable condition
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Items in the original packaging with all the tags intact
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Items that don't fall under the non-refundable and exchangeable category.
What items are not returnable?
The following items cannot be returned:
- Face Masks
- Gift cards
- Discounted items (if applicable)
- Sale Items
- Custom Items
- Digital Products
- Personal/hygiene items
- Custom Items
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
We accept Exchanges/returns of unused and undamaged items according to our exchange/returns policy.
View Full Policy Here: https://www.luxeaddon.com/policies/refund-policy